Return or exchange requests must be submitted within 2 days of receiving your order.

Exchange Policy

 A shipping fee of EGP 50 applies to all exchange requests.
 Each order is eligible for one request only (either a return or an exchange).
 Once an item has been exchanged, it cannot be returned or exchanged again unless it is found to be faulty or incorrect.

Return Policy

 A return shipping fee of EGP 90 will be deducted from the refund amount.
 Returned items must be in their original condition, unworn, unwashed, and with all tags attached.

 Refunds

Refunds are processed within **7–10 business days** after the returned item has been received and inspected.
The refunded amount equals the product value minus the applicable return shipping fee.
 Refunds are issued via InstaPay or e-wallet based on your preferred method.

Faulty or Incorrect Items

If you receive an item that is defective or different from what you ordered, we will cover all return or exchange shipping costs and resolve the issue at no additional charge.

How to Request a Return or Exchange

All return and exchange requests must be submitted through our website.

Once your request is submitted, our team will review it and proceed with the necessary steps. If any additional information is required, we will contact you directly.