Refund & Exchange Policy

At Tersa, we want you to love what you wear! If you’re not completely satisfied with your purchase, we’re here to help with hassle-free refunds and exchanges.

Eligibility for Refunds and Exchanges

We accept returns and exchanges on items that meet the following conditions:

  • Return/Exchange Window: Items must be returned or exchanged within 7 days of purchase.
  • Condition: The item must be unworn, unwashed, and in its original condition with all tags attached.
  • Proof of Purchase: A valid receipt or order confirmation is required.

 

Non-Refundable/Exchangeable Items

The following items are not eligible for refunds or exchanges:

  • Sale or clearance items.
  • Customized or personalized orders.
  • Gift cards.

 

Refund Process

  1. Submit a Request: Contact our customer support team via WhatsApp or Instagram with your order details.
  2. Prepare Your Return: Package the item securely to avoid damage during transit.
  3. Ship It Back: Once your return is approved, you will receive instructions for shipping the item to our return address. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
  4. Refund Timeline: After we receive and inspect the item, your refund will be processed within 5-7 business days to the original payment method.

Exchange Process

  1. Submit an Exchange Request: Email us at thetersa@gmail.com or Whatsapp +201040708648 with your order details and the item you'd like in exchange (subject to availability).
  2. Prepare the Item: Ensure the item is securely packed and meets the return conditions.
  3. Send It Back: Once your request is approved, you’ll receive return shipping instructions.
  4. Receive Your Exchange: Once we receive and inspect the returned item, we’ll ship your new item to you within 5-7 business days.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We’ll arrange for a replacement or a refund at no additional cost to you.

 

Need Assistance?

Our team is here to help!

Thank you for shopping at Tersa! We’re committed to making your experience exceptional.